Ivan Pavlov was onto something with his dogs. Praise and recognition is the bell that drives human behavior. Saying, “Thank you” - is a universal concept with an underlying definition that means, “Please repeat that specific behavior again.”
Many companies have a core value statement that is printed beautifully in their literature or hanging on a plaque on the lobby wall. But are your values really alive in your company? Do they really matter? It should becasue your Core Values are a building block to your company culture.
I have read hundreds of business books over the years, and to be honest it’s hard to impress me these days. A lot of “so called” best-practices are often nothing more than the same old myths that keep getting perpetuated. As a result, I seek out authors who bring meaningful data and intellectual rigor to their work. One of them is Professor Bob Sutton from Stanford.
What are the reasons that some teams reach their goals, while others never seem to fulfill their potential? Successful teams achieve their goals not only because of "who they are", but more often because of “what they do.”
A Value Discipline is the way that you deliver value to your customer. It's also the skeleton of your strategy. You'll choose a Value Discipline based on who your ideal target customer is and what your ideal target customer values most. So think about your ideal target customer for a moment, the one who’s right in the center of your bull's-eye. What's most important for those customers?
One of our clients emailed me recently wanting to know, “How do you hold people accountable or punish bad results and unmet deadlines in a professional manner, especially in a small family business where employees I’m responsible for have more experience than me?”
Much has been written about leadership. Most of it is useless. But there are things you can do, and some books you can read, that are helpful to learn to be a better business leader.
As a leader of a company, branch, or team, you have a few secret weapons to help you get things done. One of the secrets is what we call the “weekly execution meeting.” The weekly execution meeting will only be effective if you have carefully chosen goals and the right KPI's in place for every person.
A few years back I attended a presentation given by business author and former Gallup researcher, Marcus Buckingham. One of the highlights of his presentation was how he defined the difference between leadership and management as per his book, First Break All the Rules - What the world's greatest managers do differently.
You need to make time to get out of your office. As a business leader, you need to think carefully about how you spend your most important resource – your time.
Since implementing the RESULTS.com software, communication between staff members regarding reaching targets and goals has improved ten-fold. (There is also healthy competition with the new “gamificiation” feature!)
Tania Young – Director – BRAVEday
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