The general manager of a manufacturing company contacted me to enquire about our software to help them more effectively execute their strategic plan. He said that they always conduct annual planning at the end of each year and come up with a list of things they want to do in the coming year.
Guest blog post by Geary Morales, Success Solutions International, LLC
Many business leaders acknowledge the importance of employee engagement, but few actually know what tangible things they can do to motivate and engage their team. Adding to this problem, I found an interesting note in a Harvard Business Review article which indicated that the employee engagement score declines as you go down an organization’s org chart. Effectively this suggests there is a disconnect between leadership and their respective teams.
Welcome to the last Business Growth Tips article for 2014. I want to start by saying a big thank you to everyone who takes the time to read these weekly articles, who share our content via social media, or take the time to stop by and leave your comments.
I recently wrote about the importance of conducting After Action Review meetings. This is where your team conducts a facilitated “post mortem” session at the end of every quarter to capture and document the lessons learned during the “implementation phase”. The goal is to “bank the learnings” so that your strategic planning and business execution can be improved for next quarter.
There’s so much excitement at the end of the year, sometimes it's hard to contain. I suppose it’s the holiday music, lots of food, crazy sale’s discounts, change of seasons, and of course lots of merriment with friends and family.
I recently read Peter Thiel’s excellent new book Zero to One and thought it worth sharing some of the key lessons with our audience.
The After Action Review (AAR) is a type of debrief meeting developed by the United States Army to help its soldiers capture the lessons, both positive and negative from each mission.
I’ve read countless books and articles, and listened to numerous public speakers talking about the importance of providing outstanding customer service in order to “delight” customers. They talk about “moments of wow” and “fanatical support” and typically share stories about an employee from a company like Zappos or Nordstrum who did something completely unexpected and extraordinary for a customer.
Think about your ideal target customer for a moment, the one who’s right in the center of your marketing bull's-eye. What's most important for those customers?
Since implementing the RESULTS.com software, communication between staff members regarding reaching targets and goals has improved ten-fold. (There is also healthy competition with the new “gamificiation” feature!)
Tania Young – Director – BRAVEday
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