Ideally, we proactively contact our customers to assess their level of satisfaction (or better yet their level of advocacy) with our products and services and take action to resolve any issues that are raised. Seeking customer feedback needs to be a regular discipline, as the dynamics of the relationship can change over time.
If you are a regular reader of these business growth tips, you will know that we strongly recommend that business leaders follow a disciplined strategic decision making process, and a disciplined business execution process – that is, if you really want to maximize your chances of business success.
One of the best things about working at RESULTS is that we get the opportunity to meet and hang out with many of the thought leaders on the planet. It is a chance to understand their thinking, discuss ideas, hear how they apply ideas and concepts and to just get to know them.
Business leaders tend to be incredibly busy individuals. “Busyness” should never be confused with effectiveness however. We need to switch from being busy, to achieving results.
A friend of mine recently pointed me to the State of the Business Owner research project. This project is undertaken each year and surveys hundreds of small business owners to collect their opinions and to capture data about what is working and what is not.
The majority of managers believe that their companies lack a winning strategy. They struggle to set a clear and differentiating strategy, struggle to ensure that their day-to-day activities are aligned to executing their strategy, and they struggle to allocate resources in a way that supports the strategy - according to a Booz & Co survey of more than 1,800 managers.
I am lucky enough to live in the leadership space. Every day I am paid to lead the company to set and achieve the goals set by our strategic plan. Every day I am influencing people and their activities. Every day I am overcoming the challenges that this throws my way.
The OODA loop (Observe, Orient, Decide, Act) was a concept originally applied to fighter pilots, developed by Colonel John Boyd of the US Air Force. OODA has since become an important concept in both military strategy and business strategy.
How many psychologists does it take to change a light bulb? Just one, but it has to really want to change. Trying to Change Others' Behavior.
Management (and life) would be so much better if we could make people change when we needed them to. Business execution and getting the results we want would be so much easier if people just did what we told them to.But it doesn't work that way. I've tried changing how other people behave. Most of the time it was unsuccessful. On those rare occasions that it worked, it didn't last. Often it was counterproductive and a waste of time. Like trying to get my daughter to pick up in her room.
Studies on motivation have identified reasons why much of the feedback managers give to their employees isn’t very motivating or constructive. Here are some tips to do a better job of giving feedback.
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