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business execution blog

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Business Strategy: How better customer service can improve your brand

  
  
  
how to protect your brand with better customer service @joefcole resized 600

Just as rave reviews about a company can travel quickly across social media, so can stories of rude service or a company being unresponsive to their customers. Social media and mobile devices have given customers a voice like they've never had before.

Company Culture: The Results Way

  
  
  
Company Culture done the results way @resultsdotcom @benridler resized 600

The Results way is our philosophy of how to do business in the new world. It is based on extensive research of best-practices, what works, and what doesn't. And it’s based on our personal experience from more than a decade of working one-on-one with thousands of business owners and teams, helping them to grow their businesses and realize their vision. 

Company Culture: If you're not leading leaders, you're not leading

  
  
  
RESULTS.com @RESULTSdotcom Leadership Lessons resized 600

Lately the question of, “What is great leadership? has been coming into my world.  It's a question that has never been more important in the business world. We are now replacing low-paid manual labor and processing, with a smarter, more skilled, younger workforce. This is great in some ways, but also the new generation is far more likely to move from company to company than older generations. They are not used to being yelled at, they didn’t get caned at school, and will tell you to jump off a cliff if you deserve it (if not to your face then to their Facebook network which is worse).

Business Strategy: reasons why your company isn't meeting its goals

  
  
  
reasons why your company is missing its goals RESULTS.com @RESULTSdotcom resized 600

A survey published in Training magazine showed that employees want to discuss their Goals, Tasks and Results frequently, but most managers are not making the time to have these conversations. Here is a summarized overview. 

Set yourself up to succeed

  
  
  
Goal setting

Do you know exactly what is expected of you at work?

Business Strategy: Do you know what's the problem with yours?

  
  
  
RESULTS.com @resultsdotcom what%27s the problem with your strategy resized 600

The majority of managers believe that their companies lack a winning strategy. They struggle to set a clear and differentiating strategy, struggle to ensure that their day-to-day activities are aligned to executing their strategy, and they struggle to allocate resources in a way that supports the strategy - according to a Booz & Co survey of more than 1,800 managers. 

Business Leader? Learn how to say "NO" to improve your productivity

  
  
  
RESULTS.com @resultsdotcom learning how to say no can improve productivty

Business leaders tend to be incredibly busy individuals. “Busyness” should never be confused with effectiveness however. We need to switch from being busy, to achieving results.

Business Strategy: 5 tips for effective task management

  
  
  
RESULTS.com @RESULTSdotcom 5 tips for effective task management resized 600

From observing many thousands of clients using RESULTS.com software, I have learned some subtle differences that can make your Task management and Delegation much more effective.

Business Execution Advice: how to build teams that can execute.

  
  
  
RESULTS.com how to build teams that can execute on strategy

In a previous article we looked at how to create highly productive virtual teams. This article focuses on research conducted by MIT that measured the key factors common to great teams - those teams which function effectively and achieve business execution success. Here is my take on the research: 

GROW method: to grow your team and employee engagement

  
  
  
RESULTS.com the grow method how to grow your team and improve employee engagement resized 600

In a previous growth tip I wrote about why you should not have an “open door” management policy, and the phenomena known as “reverse delegation.” This is where a team member gets into the habit of coming directly to you with a problem or suggestion and asks, “What do you think we should do?” 

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