RESULTS.com - Business Execution Blog

While there’s much about leadership that remains constant over time, there are profound strategic changes occurring in many industries, and the pace of change is only increasing. Leaders need to display certain attributes to deal with these changes. This growth tip was inspired by an article that featured in the Management Excellence blog. 

Ideally, we proactively contact our customers to assess their level of satisfaction (or better yet their level of advocacy) with our products and services and take action to resolve any issues that are raised. Seeking customer feedback needs to be a regular discipline, as the dynamics of the relationship can change over time.

I am lucky enough to live in the leadership space. Every day I am paid to lead the company to set and achieve the goals set by our strategic plan. Every day I am influencing people and their activities. Every day I am overcoming the challenges that this throws my way.

Studies on motivation have identified reasons why much of the feedback managers give to their employees isn’t very motivating or constructive. Here are some tips to do a better job of giving feedback.

A survey of over 10,000 firms in over 20 countries, found 3 key success practices associated with top performing companies that every good manager should strive to follow.  Companies that exhibit these best practices were associated with a 3% higher return on capital, 26% higher market valuation, and 70% faster growth. 

The Results way is our philosophy of how to do business in the new world. It is based on extensive research of best-practices, what works, and what doesn't. And it’s based on our personal experience from more than a decade of working one-on-one with thousands of business owners and teams, helping them to grow their businesses and realize their vision. 

Recently I was asked why it seems so hard for some managers to hold their people fully accountable.  There are several reasons:

Certainly, every leader should try to do both. Yet, given that you have limited time, attention, and resources, an interesting question is: which should take priority? Common wisdom tends to suggest that we should focus on the positive, however a growing body of research indicates that it's more important to eliminate the negative. 

Many business leaders realize the need to make profound changes to their company strategy – but become incredibly frustrated when they roll out a new plan and don’t achieve the implementation traction they desire. Creating a winning strategy is just the first step. Most leaders struggle with business execution – the discipline of getting the right things done. 

It is summer here in New Zealand. A time when people take a longer holiday and enjoy family, time in the outdoors and exploring our beautiful country. Business leaders need time out, and I try to take at least three weeks off and to unplug from the grid. This means deleting the e-mail accounts from my cell phone and not being available! Novel stuff I know in the world of 24/7 connectedness.