Welcome to the last Business Growth Tips article for 2014. I want to start by saying a big thank you to everyone who takes the time to read these weekly articles, who share our content via social media, or take the time to stop by and leave your comments.
I recently wrote about the importance of conducting After Action Review meetings. This is where your team conducts a facilitated “post mortem” session at the end of every quarter to capture and document the lessons learned during the “implementation phase”. The goal is to “bank the learnings” so that your strategic planning and business execution can be improved for next quarter.
There’s so much excitement at the end of the year, sometimes it's hard to contain. I suppose it’s the holiday music, lots of food, crazy sale’s discounts, change of seasons, and of course lots of merriment with friends and family.
I recently read Peter Thiel’s excellent new book Zero to One and thought it worth sharing some of the key lessons with our audience.
The After Action Review (AAR) is a type of debrief meeting developed by the United States Army to help its soldiers capture the lessons, both positive and negative from each mission.
I’ve read countless books and articles, and listened to numerous public speakers talking about the importance of providing outstanding customer service in order to “delight” customers. They talk about “moments of wow” and “fanatical support” and typically share stories about an employee from a company like Zappos or Nordstrum who did something completely unexpected and extraordinary for a customer.
Think about your ideal target customer for a moment, the one who’s right in the center of your marketing bull's-eye. What's most important for those customers?
I have read a great number of personal development books over the years that espouse the power of belief and positive thinking. Some of the better known books that have achieved best seller status over the last 100 years include: Think and Grow Rich, The Power of Positive Thinking, You Can Heal Your Life, The Secret, and I’m sure you can add a great many more of your own.
Where I live in San Francisco, the tech firms are gradually taking over inner city buildings and warehouses. When you look inside, you’ll see that they tend to favor open plan offices, where everyone is seated at tables in one big open space. I often wonder whether the decision to configure their work environments in this manner is based on a rational analysis of the pros and cons of the impact on their workforce, or whether they are blindly following the current trend like everyone else?
The OODA loop (Observe, Orient, Decide, Act) was a concept originally applied to fighter pilots, developed by Colonel John Boyd of the US Air Force. OODA has since become an important concept in both military strategy and business strategy.
Since implementing the RESULTS.com software, communication between staff members regarding reaching targets and goals has improved ten-fold. (There is also healthy competition with the new “gamificiation” feature!)
Tania Young – Director – BRAVEday
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